FAQ

What balloon colours do you have available for your garlands?

Please visit out balloon page here to see our colours currently offered. Looking for a different colour? Contact us here to chat custom colours.

Do you offer custom signage?

Yes we can! See our range of acrylic here for personalisation here.

How long does the hire last?

Event hire is for the time frame of your event. Please note for packing down of a night time event we won’t collect any later than 10pm, we will collect the following day. If a night time collection is a must there will be a fee for late pack down if past 10pm

Do we need to pay a deposit?

Yes, to secure your booking a 10% non-refundable deposit is required. Final payment is due the week prior to your event.

Im looking for something specific and I can't see it on your website, do you do special orders?

If you can't find what you are wanting to hire on our website, please contact us directly here. We are always looking to expand our inventory to suit our clients needs and may be able to order what you're looking for.

Do you offer neon signs or large light up letters/numbers?

For any neon signs and light up letters/numbers, we recommend contacting the best in the biz, Love Glows.

Can you do floral arrangements?

Yes, we specialise in simple table decor and backdrop arrangements. Please contact us if you are interested in this as part of your event.

Where do you deliver to?

We are Newcastle based and offer delivery to the local area as well as the Hunter Valley, Central Coast and Bay area. If you are outside of these areas, please reach out as we may be able to accomodate this. Please note, travel time over 45 minutes from Newcastle requires a minimum spend of $600

Can I add my own items to your backdrops?

Yes, subject to our approval ahead of your event.

What if I damage or break any items I hire?

We inspect all of out items before and after any events to ensure no damage has occurred. When our items are in your care it is your responsibility to ensure these items remain in the same condition they were delivered in.

Please note, you will be liable for the full cost of replacement or full cost of repair should an item be damaged or broken upon return.

How far in advance should I book?

It is recommended if you have a date and know the items you are after you book as soon as possible. We are only do a maximum of 4 events per weekend and wouldn't want you to miss out. Please note we also have a minimum spend of $500

Can we come and see items in person ?

Yes! We have a showroom based in wallsend with all our items. You are welcome to visit however please note this is only available via appointments

Do you still have a question not answered?